Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

At nisas, every order is handled with care. If an item arrives damaged, defective, incorrect, or materially different from its product-page description, please reach out within 30 days of confirmed delivery so we can make it right.

What we’re happy to cover

• Items damaged in transit.
• Defective items, or items that cannot be used as described.
• Items different from what you ordered.
• Items materially different from the product-page description.

What falls outside our policy

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless directly related to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to start a request

Email support@nisas.shop within 30 days of delivery. Please include your order number, checkout email, a description of the issue, and clear photos or video of the product and packaging. Wait for our return instructions before sending anything back.

Return shipping & fees

For approved claims, nisas covers the return trip. When a physical return is required, we issue a prepaid return label or reimburse the approved return-shipping cost. No restocking fee applies to approved eligible claims.

Approved returns are sent to:

nisas
916 Klotz Rd
Bowling Green, Ohio 43402
United States

Inspection and resolution

Once your return arrives, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. We may deny a claim if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@nisas.shop
Phone: +1 660-898-7048